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Return Policy
Return Policy
MODChic Return and Exchange Policy
We have a 30-day return policy for Store credit or exchange , which means you have 30 days after receiving your item to request a return. We do not do REFUNDS.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. No smells or stains or tears. You’ll also need the receipt or proof of purchase.
To start a return, please Click Here. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at modchiccouture@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please send a photograph of any damages as soon as you receive it.
Exceptions / non-returnable items
Certain types of items cannot be returned, Like earrings), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We DO NOT DO REFUNDS! Only exchanges or STORE CREDIT!
